By Roy Baroff Have you ever offered an apology that fell flat? That made someone madder? Well, it turns out there are specific components to an effective... |leadership, management
By Roy BaroffNC State is the “Think and Do” university (among other things) and for this semester I’ve been doing just that with four students in the... |leadership, management
By Roy Baroff As previously posted, I attended the International Ombudsman Association Annual meeting last month and wanted to share the Canadian understanding of Fairness. A panel...
