May 2016

May 31, 2016

Apology Research – How to do it Well !

  Have you ever offered an apology that fell flat?  That made someone madder?  Well, it turns out there are specific components to an effective apology.  These are the findings of a recently published article on an “apology” research project in the journal Negotiation and Conflict Management Research, Vol. 9, No. 2 (May 2016). The result – there… 

May 23, 2016

Marketing Plan – Communications Students Lead the Way

NC State is the “Think and Do” university (among other things) and for this semester I’ve been doing just that with four students in the Communications Department.  I was invited by Professor Jessica Jamison to work with students in her Public Relations class and for the NC State Faculty Ombuds Office to serve as a client organization… 

May 4, 2016

Canada Ombuds Promote the Fairness Triangle

  As previously posted, I attended the International Ombudsman Association Annual meeting last month and wanted to share the Canadian understanding of Fairness. A panel of four Canadian Ombuds shared the stage and noted that as government ombuds, each had a mission to promote fairness for citizens served. As a result, the concept of the…