Recent Posts

Apology Research – How to do it Well !

  Have you ever offered an apology that fell flat? ¬†That made someone madder? ¬†Well, it turns out there are specific components to an effective...

Canada Ombuds Promote the Fairness Triangle

  As previously posted, I attended the International Ombudsman Association Annual meeting last month and wanted to share the Canadian understanding of Fairness. A panel...