American Bar Association – Ombuds Resolution

At the recent American Bar Association annual meeting, a resolution supporting ombuds programs passed without any dissenting votes. The resolution is simple and straightforward yet by its passage demonstrates the importance of the ombuds role today and into the future.

Here’s the full text of the resolution:

RESOLUTION       (103)

RESOLVED that the American Bar Association encourages greater use and development of ombuds programs that comply with generally recognized standards of practice, as an effective means of preventing, managing, and resolving individual and systemic conflicts and disputes.

The NC State Faculty & Staff Ombuds program complies with the standards of practice and code of ethics as promulgated by the the International Ombudsman Association (these are the generally recognized standards) and its ombuds’ Roy Baroff is a Certified Organizational Ombudsman Practitioner.

 

How are you today?

Everyday we are asked “how are you?” in some manner shape or form. Most of the time the answer is “ok” with hopefully some “greats” and “awesome” thrown in and unfortunately there are the “lousy” and “awful” as well.
When people visit the NC State Faculty & Staff Ombuds Office we always talk about how folks are doing.  That’s the point of the office – to provide a place where people can share how they are “really” doing and explore ways to resolve concerns.  The office is confidential and off the record with only limited exceptions, so you can share the good, the bad, and the ugly.  And, the office is designed to be impartial – the ombuds won’t judge you or anything you’ve done; instead, together you will develop, analyze, and consider options to resolve your situation.
I see a lot of different “looks” from people in my office and now you actually get to “select” your look for the day!  Check out “How Do You Feel Today?” from the Conflict Resolution Network of New South Wales.