The International Ombudsman Association (IOA – uses the Swedish term “ombudsman” that includes all genders) supports the certification of organizational ombuds through its division – The Board of Certification for Certified Organizational Ombudsman Practitioners – CO-OP®. The requirements for certification include completion of a written exam that tests knowledge of conflict management and effective communication skills along with IOA Code of Ethics and Standards of Practice among other topics. There is also an education requirement and work experience including office practices that follow IOA Ethics and Standards.

With this background, we are pleased to announce that Roy Baroff, the NC State Faculty & Staff Ombuds obtained Certification on June 8, 2017. Roy is now a Certified Organizational Ombudsman Practitioner – CO-OP®. Roy scored a 499/500 on the exam (pretty good result!), met the educational and work experience requirements, participated in a one-on-one interview with a member of the Board of Certification to discuss ombuds practices, and was then approved by the full Board of Certification.

To maintain the CO-OP® certification, Roy must complete 60 hours of continuing education credits over the next four years. Obtaining certification now and with these future recertification requirements, Roy demonstrates his commitment to the field and best practices in his service as the NC State Faculty & Staff Ombuds.

Do you have an issue, concern, or conflict on your mind and you’re not sure where to turn?  The NC State Faculty & Staff Ombuds is confidential, independent, informal and impartial. Get a head start this summer on resolving your situation – don’t wait!  For all NC State Faculty and Staff, find out what Roy can do for you – call 919-935-0922.