Faculty Ombuds Principles and Practices

The NC State Faculty Ombuds Office adheres to the highest standards and practices within the ombuds community as promulgated by the International Ombudsman Association. The core tenants are that the office is confidential, independent, impartial, and informal.

Confidential

Communications with the Faculty Ombuds Office are confidential to the fullest extent of the law. The Faculty Ombuds Office will not confirm that communications with any visitor took place or disclose any confidential information without the visitor’s express permission and at the discretion of the Faculty Ombuds. Exceptions to confidentiality that allow disclosure include where there is an imminent risk of serious harm, where abuse and neglect are suspected, and where otherwise required by law.

The Faculty Ombuds Office shall not participate in any formal process inside or outside the University. The Faculty Ombuds is not a designated responsible employee as contemplated under Title IX. Further, the Faculty Ombuds Office is not a campus security authority as outlined in the Clery Act and the VAWA.

Independent

The Faculty Ombuds Office is independent in structure, function and appearance to the highest degree possible. It operates independent of ordinary line and staff structures and exercises sole discretion over whether and how to act regarding individual matters or systemic concerns.

The Faculty Ombuds Office will report to the University Chancellor and Provost for administrative purposes including reports of aggregate data to document the number and type of visitors and the categories of issues while maintaining the confidentiality of all identifying information.

The Faculty Ombuds Office will provide upward feedback to the University concerning trends, issues, and concerns while maintaining the confidentiality of the information source. This upward feedback shall be at the discretion of the Faculty Ombuds and provided to the Chancellor and Provost’s offices.

Impartial

The Faculty Ombuds Office is impartial in all activities, and does not take sides in any conflict, dispute or issue. The Faculty Ombuds Office supports fair processes. The Faculty Ombuds will impartially consider the interests and concerns of all visitors involved in a situation with the aim of facilitating communication and assisting individuals involved in reaching mutually acceptable agreements that are fair and equitable, and consistent with the mission and policies of the University.

The Faculty Ombuds avoids involvement in matters where there may be a conflict of interest. A conflict of interest occurs when the Faculty Ombuds’ private interests, real or perceived, supersede or compete with dedication to the neutral and independent role of the Faculty Ombuds. When a conflict of interest exists, the Faculty Ombuds takes all steps necessary to disclose and/or avoid the conflict.

Informal

The Faculty Ombuds Office shall be an informal issue or dispute resolution resource and shall not formally investigate, arbitrate, adjudicate or in any other way participate in internal or external formal process or action. Use of the Faculty Ombuds Office will be voluntary and not a required step in any grievance process or University policy and faculty members shall have the right to consult with the Faculty Ombuds Office without retaliation.