Faculty & Staff Ombuds Principles and Practices

 

The NC State Faculty & Staff Ombuds works with individuals and groups across the university and the office adheres to the highest standards and practices within the ombuds community as established by the International Ombudsman Association. The core tenants are that the office is confidential, independent, impartial, and informal.

Confidential

Communications with the Faculty & Staff Ombuds Office are confidential to the fullest extent of the law. The Faculty  & Staff Ombuds Office will not confirm that communications with any visitor took place or disclose any confidential information without agreement of the visitor and ombuds.  Exceptions to confidentiality include where there is an imminent risk of serious harm, where abuse and neglect are suspected, and where otherwise required by law.

The Faculty & Staff Ombuds Office does not participate in any formal processes inside the University. The Faculty  & Staff Ombuds is not a designated responsible employee as contemplated under Title IX and is not a campus security authority as outlined in the Clery Act and the VAWA.

Independent

The Faculty & Staff Ombuds Office is independent in structure, function and appearance to the highest degree possible. It operates independent of ordinary line and employee structures and exercises sole discretion over whether and how to act regarding individual matters or systemic concerns.

The Faculty Ombuds Office reports to the University Chancellor and Provost for administrative purposes. The Staff Ombuds Office reports to the University Vice Chancellor for Finance and Administration and the Vice Chancellor for Human Resources for administrative purposes  For administrative purposes, the ombuds provides information concerning trends, issues, concerns, and aggregate data from visitors. This information is shared while maintaining the confidentiality of all visitors.

Impartial

The Faculty & Staff Ombuds Office is impartial in all activities, and does not take sides in any conflict, dispute or issue. The office does not represent nor advocate directly on behalf of a particular visitor although the office does support fair processes. The office impartially considers the interests and concerns of all people involved in a situation with the aim of facilitating communication and assisting individuals  and groups involved in reaching mutually acceptable outcomes that are consistent with the mission and policies of the University.

The Faculty & Staff Ombuds avoids involvement in matters where there may be a conflict of interest. A conflict of interest occurs when the Faculty & Staff Ombuds’ private interests, real or perceived, supersede or compete with dedication to the neutral and independent role of the Faculty  & Staff Ombuds. When a conflict of interest exists, the Faculty & Staff Ombuds will take all steps necessary to disclose and/or avoid the conflict.

Informal

The Faculty & Staff Ombuds Office is an informal issue and dispute resolution resource and does not formally investigate, arbitrate, adjudicate or in any other way participate in internal formal processes or actions.  Use of the Faculty & Staff Ombuds Office is voluntary and not a required step in any grievance process or University policy and faculty or staff members have the right to consult with the Faculty & Staff Ombuds Office without retaliation.