This page provides NC State Staff Ombuds Office materials, University links, International Ombudsman Association materials, and items to help you deal with issues or conflicts that might arise.
Contacting the Staff Ombuds Office or the Staff Ombuds is not notice to NC State of any issue, complaint, grievance or claim.
Staff Ombuds Office
Please print and share materials. Here are a couple different versions for your use.
- Staff Ombuds Office Handout
- Staff Ombuds Office Poster (print out and post in your workplace)
- Formal v Informal Comparison Chart
University Policies, Procedures & Rules
- Under construction
International Ombudsman Association
Dealing with difficult situations
It’s important to analyze and think through all perspectives when addressing a difficult situation. In particular, it can be helpful to explore the underlying factors, the interests, that are most important to you and others in the situation. Consider using this tool –Issue Conflict Dispute Difference Analysis Tool
Here’s a model for approaching a difficult situation – THINK model
What’s your “Conflict Style” and how do you generally deal with difficult situations? Research in the conflict resolution field suggests that we use different “styles” in different situations with each being an excellent or bad choice depending on circumstances. We also generally have a style we prefer. Check out Conflict Styles Information and you can even take a short quiz to get you thinking about your preferred style.