Staff Ombuds – what types of issues / cases?

As I talk with NC State Staff members across the university as part of our roll out of the staff ombuds services pilot program, I am often asked – what kinds of issues or cases might someone bring to the ombuds? With this in mind, at a recent Staff Senate meeting I provided an office update that included four short case narratives to answer this very question. Thus, let me pass them on here as a case sampling.  Each situation includes a brief description and the type of assistance provided. In most cases there isn’t yet a specific outcome.

  • Staff member with concerns about treatment by Unit Supervisor Discussed strategy to bring concerns forward. Discussed potential referral to Employee Relations.
  • Staff Ombuds is working with senior leader to discuss program concerns based on staff members contacting the ombuds office.
  • Staff member with colleague who brought time sheet issue concerned about how to proceed. Contacted Employee Relations to learn about time sheet duties and responsibilities and provided information back to staff member.
  • Staff member whose work unit and larger setting going through reorganization with job duties shifted and concerned about job. Also concerned about interactions with supervisor around changes. Discussed potential sources of assistance ranging from OIED (Office of Institutional Equity and Diversity) to Employee Relations to FASAP (Faculty and Staff Assistance Program).

If you have a similar issue or something completely different, please give me a call and we’ll figure out if the Staff Ombuds Office can provide assistance.

NC State Expands Ombuds Services as Pilot Program

Beginning January 1, 2017, NC State has expanded ombuds services to include all staff members as part of a year long pilot program. (Staff includes employees working under the State Human Rights Act – SHRA -and those Exempt from the Human Rights Act -EHRA – with a non faculty appointment).  The expansion developed based on input and a resolution of the Staff Senate and with the support of Finance and Administration and the Human Resources office. Roy Baroff, who has been serving as the Faculty Ombuds will provide the expanded services that will follow the International Ombudsman Association Code of Ethics and Standards of Practice in a manner similar to the Faculty Ombuds Office. Information is available at – staffombuds.ncsu.edu

Here’s Roy Baroff presenting information to the Staff Senate on 2/1/17.