Recent Posts

Making Decisions

On top of everything that everyone has been through over the last year plus and as we enter this next covid phase of return to...

Leading with Dignity

At the recent International Ombuds Association (IOA) annual conference, we heard an excellent keynote address focused on dignity. Presented by Dr. Donna Hicks, from the Westford...

Essentialism – the disciplined pursuit of less

McKeown identifies three steps to achieving less to be more successful. First, one must explore the “very critical things you want to pursue” by creating...

Trust in the Workplace

When people come to the ombuds office with workplace issues, one of the prominent issues is about trust. Or rather, that trust has been “broken.”...