By Roy BaroffAt the recent International Ombuds Association (IOA) annual conference, we heard an excellent keynote address focused on dignity. Presented by Dr. Donna Hicks, from the Westford... |Conflict Resolution, Skills
By Roy BaroffMcKeown identifies three steps to achieving less to be more successful. First, one must explore the “very critical things you want to pursue” by creating... |Conflict Resolution, Feature, Leadership
By Roy BaroffWhen people come to the ombuds office with workplace issues, one of the prominent issues is about trust. Or rather, that trust has been “broken.”... |Conflict Resolution, Leadership, leadership, management
