Principles and Practices

The NC State Faculty & Staff Ombuds Office adheres to the highest standards and practices within the ombuds community as promulgated by the International Ombudsman Association. The core tenets are that the office is confidential, independent, impartial, and informal.

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The NC State Faculty & Staff ombuds is:

Confidential

Communications with the Faculty & Staff Ombuds Office are confidential to the fullest extent of the law. The Faculty & Staff Ombuds Office will not confirm that communications with any visitor took place or disclose any confidential information without the visitor’s express permission and agreement of the Faculty & Staff Ombuds. Exceptions to confidentiality include permission of the visitor, where there is an imminent risk of serious harm, where abuse and neglect are suspected or where otherwise required by law.

The Faculty & Staff Ombuds Office shall not participate in any internal NC State formal process. The Faculty & Staff Ombuds is not a designated responsible employee as contemplated under Title IX. Further, the Faculty & Staff Ombuds Office is not a campus security authority as outlined in the Clery Act and the VAWA.

Independent

The Faculty & Staff Ombuds Office is independent in structure, function and appearance to the highest degree possible. It operates independent of ordinary line and staff structures and exercises sole discretion over whether and how to act regarding individual matters or systemic concerns.

The Faculty & Staff Ombuds Office makes periodic administrative reports to the Chancellor, Provost and other senior leaders. These reports include aggregate data to document the number and type of visitors and the categories of issues while maintaining the confidentiality of all identifying information. The reports may also include trend observations and recommendations from the ombuds.

Impartial

The Faculty & Staff Ombuds Office is impartial in all activities while supporting fair processes. The office does not take sides in any conflict, dispute or issue.  Goals will be to help people generate options, connect with existing University resources and help those involved to reach mutually acceptable agreements that are consistent with the mission and policies of the University.

The Faculty & Staff Ombuds avoids involvement in matters where there may be a conflict of interest. A conflict of interest occurs when the Faculty & Staff Ombuds’ private interests, real or perceived, supersede or compete with dedication to the neutral and independent role of the Faculty & Staff Ombuds. When a conflict of interest exists, the Faculty & Staff Ombuds takes all steps necessary to disclose and/or avoid the conflict.

Informal

The Faculty & Staff Ombuds Office shall be an informal issue and dispute resolution resource. It shall not formally investigate, arbitrate, adjudicate or in any other way participate in internal formal process or action. Use of the Faculty & Staff Ombuds Office will be voluntary and not a required step in any grievance process or University policy and faculty and staff members shall have the right to consult with the Faculty & Staff Ombuds Office without retaliation.

Contacting the NC State Faculty & Staff Ombuds Office or the Faculty & Staff Ombuds is not notice to NC State of any issue, complaint, grievance or claim.