This page provides NC State Faculty & Staff Ombuds Office, International Ombuds Association (IOA) materials and other resources to help you deal with issues or conflicts that might arise in the workplace.

Office Materials

NC State Faculty & Staff Ombuds Office Reports

Annual Reports

Summary Reports

International Ombuds Association Materials

IOA Code and Standards

IOA Conference Presentations

Dealing with Difficult Situations

  • It’s important to analyze and think through all perspectives when addressing a difficult situation.  In particular, it can be helpful to explore the underlying factors, the interests, that are most important to you and others in the situation. Consider using the Issue Conflict Dispute Difference Analysis Tool
  • Another tool that can help you see or think about a situation from multiple perspectives is called “The Four Ways of Seeing – Thinking.” This was presented by a retired Army special forces ranger at a Negotiation/Mediation training for Marines at Camp Lejeune.
  • You can use the THINK model to approach a difficult situation.
  • What’s your “Conflict Style” and how do you generally deal with difficult situations? Research in the conflict resolution field suggests that we use different “styles” in different situations with each being an excellent or bad choice depending on circumstances. We also generally have a style we prefer. Check out Conflict Styles Information and you can even take a short quiz to get you thinking about your preferred style.

Check out this short video (2 minutes) from the International Ombudsman Association explaining the role of today’s ombuds.

Contacting the NC State Faculty & Staff Ombuds Office or the Faculty & Staff Ombuds is not notice to NC State of any issue, complaint, grievance or claim.