Resources

This page provides NC State Faculty & Staff Ombuds Office International Ombudsman Association materials, and items to help you deal with issues or conflicts that might arise.

Contacting the Faculty & Staff Ombuds Office or the Faculty & Staff Ombuds is not notice to NC State of any issue, complaint, grievance or claim.

Office Materials

• Faculty and Staff Ombuds Office Description
• Faculty and Staff Ombuds Office Poster

• NC State Faculty Ombuds Charter
• Formal v Informal comparison chart

Annual Reports

• Faculty Ombuds 1st Annual Report 2016 – (Note: This report is extended in length to include foundational materials of the office.)
• General Considerations from Annual Report 2016
• Faculty & Staff Ombuds Office Annual Report 2017

International Ombudsman Association

• IOA Code of Ethics
• IOA Standards of Practice
• IOA Uniform Reporting Categories

IOA Conference Presentations

• IOA Session 2016 – Open Ombuds Office – (Keynote file – partial due to size)
• Open Ombuds Office – IOA 2016 (pdf)

Dealing with Difficult Situations

• It’s important to analyze and think through all perspectives when addressing a difficult situation.  In particular, it can be helpful to explore the underlying factors, the interests, that are most important to you and others in the situation. Consider using the Issue Conflict Dispute Difference Analysis Tool
• You can use the THINK model to approach a difficult situation.
• What’s your “Conflict Style” and how do you generally deal with difficult situations? Research in the conflict resolution field suggests that we use different “styles” in different situations with each being an excellent or bad choice depending on circumstances. We also generally have a style we prefer. Check out Conflict Styles Information and you can even take a short quiz to get you thinking about your preferred style.

Contacting the NC State Faculty & Staff Ombuds Office or the Faculty & Staff Ombuds is not notice to NC State of any issue, complaint, grievance or claim.