Conflict Self Help
Roy Baroff, the initial NC State Faculty & Staff ombuds, is retiring from the ombuds services on June 30, 2022. After 40 years in the conflict resolution field as a mediator, attorney, educator and, the last 7+ years as NC State faculty and staff ombuds, he is going to take a well deserved break! As a result, ombuds services are now temporarily unavailable. NC State supports continued faculty and staff ombuds services and will provide updates as plans are developed.
- It’s important to analyze and think through all perspectives when addressing a difficult situation. In particular, it can be helpful to explore the underlying factors, the interests, that are most important to you and others in the situation. Consider using the Issue Conflict Dispute Difference Analysis Tool
- Another tool that can help you see or think about a situation from multiple perspectives is called “The Four Ways of Seeing – Thinking.” This was presented by a retired Army special forces ranger at a Negotiation/Mediation training for Marines at Camp Lejeune.
- You can use the THINK model to approach a difficult situation.
- What’s your “Conflict Style” and how do you generally deal with difficult situations? Research in the conflict resolution field suggests that we use different “styles” in different situations with each being an excellent or bad choice depending on circumstances. We also generally have a style we prefer. Check out Conflict Styles Information and you can even take a short quiz to get you thinking about your preferred style.