May 31, 2016
Apology Research – How to do it Well !
Have you ever offered an apology that fell flat? That made someone madder? Well, it turns out there are specific components to an effective apology. These are the findings of a recently published article on an “apology” research project in the journal Negotiation and Conflict Management Research, Vol. 9, No. 2 (May 2016). The result – there…