May 23, 2018
Inside Outsider – The Independence of the Organizational Ombuds
What makes an organizational ombuds office different from other available resources? I often get this question and, in answer, I point to the IOA (International Ombudsman Association) Code of Ethics and Standards of Practice that include Independence, Confidentiality, Informality, and Impartiality. While some resources within an organization have some “parts” of these as features,…