May 19, 2020 | Conflict Resolution, Ombuds Practices, Skills Ombuds 20:9 / Skilled Listening By Roy Baroff The 9th Ombuds 20 (5/13/20) focused on the art and a little science of listening. We focused on Step 2 (Clarify Perceptions) of Dudley Weeks...
August 26, 2019 | Conflict Resolution, Ombuds Practices, Skills Skilled Listening – an ombuds super power! By Roy Baroff One of the most important skills I bring to the ombuds role is listening. It’s one of our ombuds super powers! For many people who...
