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Ombuds 20:9 / Skilled Listening

The 9th Ombuds 20 (5/13/20) focused on the art and a little science of listening. We focused on Step 2 (Clarify Perceptions) of Dudley Weeks...

Skilled Listening – an ombuds super power!

One of the most important skills I bring to the ombuds role is listening. It’s one of our ombuds super powers! For many people who...