listening

Dec 6, 2021

The Ombuds – We Listen

I was speaking with a visitor late last week. We ombuds identify people who we meet with as visitors because when they meet with us its off the record. They are not our clients and we don’t represent them; instead they are visiting. So, I was speaking with the visitor who was sharing a concern…

May 19, 2020

Ombuds 20:9 / Skilled Listening

Aug 26, 2019

Skilled Listening – an ombuds super power!

One of the most important skills I bring to the ombuds role is listening. It’s one of our ombuds super powers! For many people who visit the office, it’s what they are seeking. Someone to listen. Let me note that listening does not mean one agrees; instead, it means one is focused on fully hearing…