research

Jan 31, 2018

Impact of Ombuds Office Highlighted

  The NC State Faculty Ombuds Office was profiled in a recent article jointly published by The Journal of the California Caucus of College and University Ombuds and the Journal of the International Ombudsman Association -“Ombuds and Conflict Resolution Specialists: Navigating Workplace Challenges in Higher Education.”  The article explores various ombuds practices and impacts on an… 

May 31, 2016

Apology Research – How to do it Well !

  Have you ever offered an apology that fell flat?  That made someone madder?  Well, it turns out there are specific components to an effective apology.  These are the findings of a recently published article on an “apology” research project in the journal Negotiation and Conflict Management Research, Vol. 9, No. 2 (May 2016). The result – there…