Recent Posts

Making Decisions

On top of everything that everyone has been through over the last year plus and as we enter this next covid phase of return to...

Leading with Dignity

At the recent International Ombuds Association (IOA) annual conference, we heard an excellent keynote address focused on dignity. Presented by Dr. Donna Hicks, from the Westford...

Plan the Unplanned and 30 at 30

By now many people have been in lots and lots and lots of virtual meetings. It’s both great that technology has allowed many to continue...

Positivity Language

I came across a recent post by Alena Scuk Bego about using positive “feeling” words. Alena is a health and wellness writer and her idea...

Ombuds Day 2020

This Thursday, October 8th, is Ombuds Day 2020! A day to celebrate ombuds and their work to help people and organizations engage with and solve...

Essentialism – the disciplined pursuit of less

McKeown identifies three steps to achieving less to be more successful. First, one must explore the “very critical things you want to pursue” by creating...