Skills

Mar 4, 2022

Let’s Go Fishing – BrainFishing

That’s the premise from experienced mediators and conflict coaches Gary Furlong and Jim Harrison in their wonderful book – BrainFishing – A Practice Guide to Questioning Skills (2018). I recently attended a presentation by Furlong and came back hooked!! Here’s a strategy for how to engage in thoughtful conversation – Go BrainFishing!! According to Furlong… 

Dec 6, 2021

The Ombuds – We Listen

I was speaking with a visitor late last week. We ombuds identify people who we meet with as visitors because when they meet with us its off the record. They are not our clients and we don’t represent them; instead they are visiting. So, I was speaking with the visitor who was sharing a concern… 

Mar 2, 2021

Plan the Unplanned and 30 at 30

By now many people have been in lots and lots and lots of virtual meetings. It’s both great that technology has allowed many to continue their work without much interruption. It’s provided a new perspective on how we do our work and, in particular, where we do it from. It’s impacted how we schedule because… 

Dec 29, 2020

B I F F explained – a tool for 2021 !

Nov 17, 2020

Dealing with High Conflict Behaviors

Jun 22, 2020

Building Connections in Your Online Meetings

May 27, 2020

Ombuds 20:10 / Conflict Positive

May 19, 2020

Ombuds 20:9 / Skilled Listening

Apr 24, 2020

Ombuds 20:6 / Difference Analysis

With spring in full gear and summer around the corner, a typical North Carolina plan takes shape – when are we headed to the beach or mountains? However, in this challenging covid-19 time, we may not be able to make the journey in-person. We can at least imagine that walk on the beach and that’s…