I recently attended a gathering of NC ombuds and we had an excellent meeting with far ranging discussion. These are great meetings for ombuds to share ideas and ask for input on issues and ombuds processes.
At one point we were talking about how each visitor to the office usually comes in with only their own perspective and that part of our role is to help folks consider multiple perspectives. While we’ve all heard the phrase “there are two sides to every story” I’ve decided that this is not correct and that there are more like 6 or 7 even with only two people involved! And, as I’ve said many times in my mediation career, when asked about a situation, the answer always depends on which chair you are sitting in. Thus, I think from the start of any visitor meeting that for each issue, dispute, or conflict there are multitude points of view and my hope and effort is to help people gain broader perspectives on the situation.
And, while we were on the topic of perspectives at the NC Ombuds meeting, someone brought up the use of the term “south” as in “things going south.” This is a phrase most are familiar and generally holds a meaning that things are not going well. We wondered why those of us who live here in the south, don’t instead say “things are going north”!!
I did a little research (not very scientific) and the thought seems to be that “things going south” as a negative statement is fairly recent in origin coming from business settings where a chart showing a decrease was headed down, the same location as “south” on a map; hence, “things going south” connecting with bad news. Apparently in England, the phrase was “things going west” for a time although “going south” has made its appearance.
In any event, as we ponder how we consider a situation, including even language choices, an important step for those seeking to resolve issues is about shifting perspective or at least examining a situation from many vantage points. When such shifts occur people remove boundaries from their thinking, the constraints come off, and solutions may appear. One significant perspective shift is the idea that the issue is not me versus you; instead it is “us” against the “problem” and together we can move forward.
Contact the Faculty & Staff Ombuds office if you want to consider how you think about a situation and then we’ll head south for a good outcome!!