Ombuds Practices

Dec 21, 2018

Ombuds Services – Coaching !!

People often ask – what is it that you do as ombuds? As we explore this question, let’s first note that overall the ombuds role is primarily twofold – (1) to help people (individuals, groups, units, departments, etc.) engage with issues, concerns, disputes, complaints, etc., that usually arise in an organization and (2) help the…

Jul 6, 2018

From Great To Extraordinary – Leadership For All !

  NC State is currently in the midst of a major development effort (The Campaign for NC State) and with over 1.3 billion (yes billion) raised to date and with a goal of 1.6, it is well on its way to meeting its goal. GO PACK!  The campaign is about helping the university transform from Great to…

May 23, 2018

Inside Outsider – The Independence of the Organizational Ombuds

  What makes an organizational ombuds office different from other available resources?  I often get this question and, in answer, I point to the IOA (International Ombudsman Association) Code of Ethics and Standards of Practice that include Independence, Confidentiality, Informality, and Impartiality. While some resources within an organization have some “parts” of these as features,…

Jan 31, 2018

Impact of Ombuds Office Highlighted

  The NC State Faculty Ombuds Office was profiled in a recent article jointly published by The Journal of the California Caucus of College and University Ombuds and the Journal of the International Ombudsman Association -“Ombuds and Conflict Resolution Specialists: Navigating Workplace Challenges in Higher Education.”  The article explores various ombuds practices and impacts on an…

Dec 12, 2017

What Happens When you Visit the NC State Faculty & Staff Ombuds Office?

  How does the NC State Faculty & Staff Ombuds office do its work? I often get asked – “What happens when someone comes to the office?”  Well – let’s pull back the curtain! Let’s start with scheduling. People can call, email or sometimes meet the ombuds in person – (note that email is not a…