Ombuds Practices

May 12, 2020

Ombuds 20:8 / Essential Steps to Conflict Resolution

May 4, 2020

Ombuds 20:7 / Pros and Cons

Apr 24, 2020

Ombuds 20:6 / Difference Analysis

With spring in full gear and summer around the corner, a typical North Carolina plan takes shape – when are we headed to the beach or mountains? However, in this challenging covid-19 time, we may not be able to make the journey in-person. We can at least imagine that walk on the beach and that’s… 

Apr 22, 2020

Harvard Business Review – Ombuds as resource to address sexual harrassment in the workplace

Mar 18, 2020

Ombuds – 20

Feb 24, 2020

Ombuds Role and Risk Management

I’ll be participating later this week in a URMIA (University Risk Management & Insurance Association) regional conference in Raleigh where I’ll have an opportunity to talk with attendees about how an ombuds can help an organization address and manage risks. I’m attending on behalf of the International Ombuds Association (IOA) along with its Executive Director… 

Aug 26, 2019

Skilled Listening – an ombuds super power!

One of the most important skills I bring to the ombuds role is listening. It’s one of our ombuds super powers! For many people who visit the office, it’s what they are seeking. Someone to listen. Let me note that listening does not mean one agrees; instead, it means one is focused on fully hearing… 

Feb 22, 2019

Organizational Ombuds Support is Neutral and Impartial

Toward the end of last month the International Ombudsman Association (IOA) offered comment on proposed amendments to Title IX regulations to the Department of Education. I’m both a member and a Board member of IOA and value that organizational ombuds have an association home for education, networking and ombuds promotion. And, as I read the… 

Jan 21, 2019

What and How is Next?

With the holiday season just behind us, it seems like a good time to think – what’s next in our workplace?  And, in addition – how’s next?  Meaning we might have an idea for what we are seeking yet how are we going to get there?  While these questions are often discussed with family, friends…